Refund policy

We have a 30-day return policy, which means you have 15 day after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it—unused, unworn where applicable, and in its original packaging. You may also be required to provide your order number or proof of purchase.

To start a return, please contact us at rubacooperationpvtltd@gmail.com.

Please do not send an item back before contacting us and receiving return instructions. Returns sent without prior approval may not be accepted.

If your return is approved, we will provide you with the applicable return instructions and let you know where and how to send your package.

You can contact us at rubacooperationpvtltd@gmail.com if you have any questions about returns.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it. If your item arrives damaged, defective, or you receive the wrong product, contact us promptly at rubacooperationpvtltd@gmail.com with your order number and, where applicable, clear photos of the item and packaging.

We will review the issue and work with you to determine the appropriate resolution.

Non-Returnable Items

Certain products may not be eligible for return due to their nature or condition. This may include items that have been used, damaged after delivery, or returned without their original packaging or included accessories.

Sale or clearance items and gift cards may also be non-returnable unless otherwise stated on the product page or required by applicable law.

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

If you would like a different product or variation, the fastest option may be to return the original item, if eligible, and place a new order for the item you want.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or declined.

If approved, your refund will be issued to your original payment method. Please allow up to 10 business days for us to process the refund after approval. Your bank or credit card provider may require additional time to post the refund to your account.

If you have not received your refund after the applicable processing period, please contact us at rubacooperationpvtltd@gmail.com.

Return Shipping

Unless the item is defective, damaged, incorrect, or otherwise covered by our return policy, return shipping costs may be the responsibility of the customer.

Any applicable return shipping requirements will be communicated when your return request is reviewed.